17.05.21 Effective Communication Skills

Immersive Technologies Skillnet Guys listening into jar

Effective Communication Skills


Dates: Monday & Tuesday, May 17th & 18th

Duration: 9.30am – 12.30 pm

Venue: Online

Cost: €90 p.p (Max 12)

CPD Points: 11 Completion of this course contributes to Continuous Professional Development points for IT, Service Management and Project Management Professionals

Course Profile:

This course is designed to provide participants with effective communication skills in the workplace. Poor communication can result in mistakes being made, misunderstanding, or the breakdown of a professional relationship. The session will examine the effectiveness of skills including empathy, assertiveness and listening when communicating. It also identifies the barriers that prevent effective communication and how to prevent these.
The course is interactive, including activities and group discussions.

Learning Outcomes:

By the end of this course participants will be able to:

  • Describe the impact of perception when communicating
  • Select the most appropriate communication medium
  • Apply effective listening skills
  • Use questioning techniques effectively
  • Appreciate the importance of empathy in the communication process
  • Understand the importance of behaviours and assertiveness
  • Appreciate different communication styles
  • Apply transactional analysis to the work environment

Participant Profile:

This course is designed for those wishing to enhance their communication skills to enable reaching desired outcomes. The target audience will also be aiming to build effective working relationships with both internal and external clients.


Immersive Technologies Skillnet S Sureskills Logo BlueFor almost 30 years, SureSkills has developed and extended its portfolio with a number of key partnerships is now recognized as one of Ireland’s most significant Learning & Development providers. SureSkills are a proven provider of services which enhance business performance through four strategic divisions; Training, Consulting, Learning Services and Resource Placement

IMPORTANT: Places are open to Irish based companies and sole traders only. Companies and sole traders outside the ROI do not qualify for the Immersive Technologies Skillnet subsidy.

Multiple Purchases (company paying for more than one participant): Register participants here and Immersive Technologies Skillnet will invoice your company. Each participant must fill out the registration form.

Single Purchase: Register and pay via the event link below.

There is a 7 day cancellation policy in place. Fees cannot be refunded if places are cancelled inside of the 7 day period prior to the commencement date (but can be transferred to another participant up to 24hrs in advance of commencement date).


For further information, please email manager@immersivetechnologiesskillnet.ie

For any technical issues when applying on the website please contact admin@immersivetechnologiesskillnet.ie


  • Effective Communication
    17th May 2021 - 18th May 2021
    9:00 am - 1:00 pm